Frequently Asked Questions

 

Where do I take the test?
Testing services for the Ministry of Community Safety and Correctional Services, Private Security Investigator Security Guards Branch is only available through an approved agency called SERCO. Please be cautious of other entities who suggest they can offer testing services. SERCO, operating as Ontario Security Guard and Private Investigator may be contacted by telephone at 1-866-248-2555, 8:00 am to 5:00 pm, Monday to Friday or through their website at: www.ontariosecuritytesting.com

 

Is there a website to answer my questions?
Yes. www.ontariosecuritytesting.com

 

How much does it cost?
The test cost is $66.50 plus applicable taxes.

 

Does the cost include my license cost? Or is it two separate costs (one for the test and one for the license)?
The costs of licensing and test fees are two separate costs.

 

Where do I take the training?
Training programs are offered at three Paragon Academy locations:

Toronto - 1210 Sheppard Ave East, Suite 106, M2K 1E3
Mississauga - 1550 Enterprise Road, Suite 118, L4W 4P4
Oshawa - 226 Gibbons Street, L1J 4Y6

 

Is everything included in the price of the course?
Yes. There are no hidden fees. Study manual, certification in First Aid/CPR, license assistance and notary services are all included.

 

What is the cost to the 5 days of training?
The training will be provided to non-licensed persons who want to become security guards at a cost of $199.00 plus HST.

 

If I have to take the test a 2nd or 3rd time, do I have to pay again each time?
Yes, if you fail the test you must pay to re-write the test.

 

Do I have to take the test each time my license is going to expire?
No, you only need to pass the test once to be qualified for license renewals.

 

How long is the test (# of questions)?
The test is 60 multiple choice questions with four possible answers each. The test is supervised by a SERCO “Invigilator”, a person who watches over the persons who take part in the test so that the rules are adhered to. Please see the SERCO website, below for more details:
www.ontariosecuritytesting.com/candidate_protocol.html

 

How long do we have to write the test (# of minutes)?
The time limit for the test is 75 minutes. Breaks are allowed only under strict supervision and details are available at the website. If you finish your test early, you must remain in the testing facility a minimum of 60 minutes then you may turn over your test to the Invigilator and be excused.

 

How long will it take between the time I take the test and when I get my results?
Results of the tests for each candidate will be made available within 24 hours, however it may take 2 - 5 business days of completion of the test and are available at this web site:
http://www.ontariosecuritytesting.com. Following the test results, you may apply for a license with the Ministry according to their standards.

 

What is the expiry date on my license? What is the cost of the license?
Expiry dates are two years from the date of issue. (You must renew every two years). Cost of the license is $80.

 

Will I be able to work if my license has expired and I haven’t yet written/passed the test?
No, regulations prohibit unlicensed Security Guards.

 

If I am already certified in First Aid/CPR do I need to attend the CPR training day?
No. As of October 1, 2015 persons holding  a current, valid certificate from a recognized training provider only need to attend four  days of training and will be exempt from the fifth day.  Paragon must be provided with a copy of first aid/CPR certificate.  If you are unable to provide us with a copy of your certificate you will have to attend all five days.